Live travel loyalty briefingPublisher headlines · Edited by Ben
The DispatchAirlines

Delta Emails Diamond Medallion, Forgets To Delete AI Prompt About Being Warm & Empathetic

Reporting from One Mile at a Time
Editorial image for Delta Emails Diamond Medallion, Forgets To Delete AI Prompt About Being Warm & Empathetic
Publisher preview

A Delta Diamond Medallion complained about chat support and got a reply that still began with an AI prompt asking for a "warm, empathetic tone." Oops.

This is a short excerpt provided in the publisher’s RSS feed. The complete story remains with its publisher.

Continue to One Mile at a Time