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The DispatchAirlines

American Airlines Employee Training Video From 2000: How Times Have Changed!

Reporting from One Mile at a Time
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A couple of nights ago, I randomly stumbled upon an American Airlines training video from 2000, intended specifically for newly hired customer service representatives. It goes without saying that in recent years, morale among American employees is about as low as it has ever been. So this video was quite the throwback…

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